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WARRANTY- COMMERCIAL
Unless otherwise stated all equipment is purchased with a one- year defective
parts and labor warranty from date of invoice or date of install (if installation
occurs prior to invoice date). A suitable water softener is required for all
machines and is not included in the purchase. The maximum recommended
Grain Per Gallon (GPG) is 4.6. Installation will be performed by an approved
technician. Staff/user training will be performed at the time of installation,
otherwise, any additional trips for training, etc. may be billed separately by the
service provider to the customer.
As stated, a water softener is required to be available at the time of installation
otherwise warranty is void. The warranty does not cover faults that occur as a
result of abuse, misuse, neglect, carelessness, power surges, power failures,
deterioration from wear of exposure, damage or defect caused by accident, or
any defect caused by alteration, lightning, floods, or other natural disasters. It
also excludes faults that occur through reasons unrelated to the machine itself
(i.e. clogged drains or leaking water lines require local plumber/facilities
manager). Warranty commences on invoice date or date of installation if
installation took place prior to invoice date for the period of one year. All
regular maintenance is responsibility of client.
All sales final, no returns or exchanges.

HOME EQUIPMENT WARRANTY
All statements made within are only applicable toward products that are
covered by The Bird Espresso Systems, LLC. Any products that carry a
manufacturer warranty are void of this agreement.
Parts and Labor for standard merchandise is supplied by The Bird Espresso
Systems, llc. Shipping is paid by The Bird Espresso during the first 30-days
after the ship date. Equipment sales under 4,000.00 offer a "parts only" warranty. 

NOT COVERED
 Necessary service that is the direct result of scale build up IS NOT
covered under warranty and is classified as misuse and abuse
 Preventable clogs in grinding mechanisms
 Failure to adhere to manufacturer recommended use (misuse and
abuse)
 Failure to adhere to the resources provided on the product page or
within our knowledge base
 Improper use not intended by the manufacturer i.e, machine
intended for consumer use in use in a commercial application
 Damage sustained from shipping and handling
 Improper assembly
 Improper storage
 Removal of the product from the intended region of use i.e. using a
110v machine in a 220v environment
 Modification that alters the product manufacturers’ intent or
modifications or service performed by anyone other than The Bird
Espresso Systems or BES designated technician
 Materials or products that are not manufactured by the product(s)
manufacturer under warranty
 Acts of god, such as but are not limited to lightning, flood, power
outages and surges, or fire.
 Wear and tear items such as o-rings, group gaskets, shower
screens, etc.
 Any cosmetic flaws or imperfections as a result of handmade
craftsmanship 
 If a machine is being used in a commercial application and does not
have a softening system installed, the warranty is automatically void
 Outside labor done by any other service company other than the
Bird Espresso Systems, appointed service technician.
 On site (residential) service. It is the responsibility of the customer to
perform routine maintenance and repairs / replacements when and if
needed, if you do not wish to ship your machine to us for the
service.
 A new, replacement, machine is not covered under warranty.

SHIPPING COSTS
Shipping costs are not refundable.

PREORDERS
For product(s) marked with a “pre-order”, the purchasers payment method will
be authorized and captured for the full amount within 1-2 days of receiving the
order. This authorization locks in the deal at the time of purchase and
reserves the product(s) associated with the order. If you request to cancel an
order at any time after the payment has been captured, for any reason, you
will be charged a 5% credit card / cancelation fee.

STANDARD MERCHANDISE
Product(s) contained within the standard merchandise agreement within 30-
days of the order date will be refunded the amount less the original shipping
cost (incurred by The Bird Espresso Systems) of the product(s) being
returned. Refunds are processed in the order in which they are received. After
the product(s) have been received by our shipping department a credit will be
applied to the original payment method within 10 business days upon receipt.